Booking Terms & Conditions

Booking Terms and Conditions

A booking is only confirmed once the deposit has been received and written confirmation issued by the Agent.
A non-refundable deposit of £100 per week is payable at the time of booking.
A non-refundable booking fee of £15 is payable with the balance payment. This fee is separate from the property rental price and is not included within the advertised accommodation cost. The booking fee is non-refundable under all circumstances.
The balance of the rent is due six weeks before arrival. If the balance is not paid on time, the booking may be treated as cancelled and the deposit forfeited.
Payments can be made by debit/credit card (via Stripe), bank transfer, or cheque.
All monies paid are non-refundable unless the property is re-let at the full price.

If you cancel your booking, you will remain liable for the full rental cost unless the property is re-let at the full rate, in which case a refund will be made for the re-let period.
We strongly recommend that you take out comprehensive travel insurance to cover illness, accidents, and other unforeseen circumstances.
If the Owner/Agent is forced to cancel due to circumstances beyond our control (force majeure), we will endeavour to offer alternative accommodation or dates, but liability is limited to monies paid.

Guests are responsible for the property and its contents during their stay.
Any damage, breakages, missing items, or extra cleaning required will be charged to the Guest.

Dogs are only permitted in designated dog-friendly properties and must be declared at the time of booking.
A pet fee may apply and will be confirmed at the time of booking.
The maximum number of dogs permitted for each property must not be exceeded.
Dogs must not be left unattended in the property unless agreed in advance.
Dogs must not be allowed on beds or furniture. Guests are asked to bring their own dog bedding.
Guests must bring their own towels/blankets for drying dogs and muddy paws. Property towels must not be used for dogs.
Dogs must be kept under control at all times and guests are responsible for cleaning up after them, both inside and outside the property.
Any damage, excessive cleaning, or additional laundry required as a result of dogs, including evidence of dogs on beds or furniture, will be charged to the Guest.

Only the Guests named on the booking form are permitted to stay in the property.
The maximum occupancy stated must not be exceeded. Over-occupancy, parties, or events are strictly prohibited.
No smoking or vaping is permitted inside any property.
Pets are only permitted in designated properties, and must not be left unattended. Evidence of pets on departure may incur additional cleaning charges.

Bookings normally run from Saturday–Saturday or Friday–Friday, unless otherwise confirmed.
Check-in from 4.00 pm; check-out by 10.00 am.
Late departure without agreement may incur a charge.
Guests must leave the property clean and tidy, with bins emptied, dishes washed, and furniture returned to its original position.

The Owner/Agent cannot accept liability for any injury, loss, or damage to the Guest, their property, or vehicles, unless caused by negligence.
Guests are strongly advised to arrange their own insurance for personal belongings and travel disruption.

The Owner/Agent (or contractors) may enter the property at reasonable times to carry out necessary repairs or maintenance.
We make every effort to ensure facilities and appliances are in working order. However, no compensation will be given for temporary failure of utilities, appliances, or services.

Any issues should be reported immediately to the Agent during your stay, so we have an opportunity to resolve them.
Complaints received after departure cannot be properly investigated and therefore cannot be considered.

The Owner/Agent reserves the right to terminate a booking and evict Guests immediately, without refund, if these Terms are breached, or if Guests cause nuisance, damage, or behave unlawfully.

Neither the Owner nor the Agent shall be liable for any change or cancellation caused by events beyond our reasonable control, including but not limited to: war, riot, strikes, epidemics, pandemics, natural disasters, or government restrictions.

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Guest information is collected solely for the purpose of managing bookings and will not be shared with third parties for marketing without consent.
Data is stored securely in line with GDPR. Guests may request deletion of their data after their stay, subject to legal record-keeping requirements.